I'd guess a lot of people are in the dark about who to speak to when trying to obtain information about something other than bin deliveries or council surgeries.
They also have no real idea how to go about finding out, short of ringing the local council switchboard (IF they can find such a general number) and, consequently, a number of them turn to the Freedom of Information Act.
They also have no real idea how to go about finding out, short of ringing the local council switchboard (IF they can find such a general number) and, consequently, a number of them turn to the Freedom of Information Act.